Terms and Conditions
Movers Roehampton Terms and Conditions for Removal Services
These Terms and Conditions set out the basis on which Movers Roehampton provides household and commercial removal, packing, storage coordination, and related services within the United Kingdom. By placing a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm, or company who requests a quotation, places a booking, or uses our services.
1.2 Company means Movers Roehampton, the provider of removal and related services.
1.3 Services means any removal, packing, loading, unloading, transportation, delivery, furniture disassembly or reassembly, or related services agreed between the Client and the Company.
1.4 Goods means the items, furniture, personal possessions, and any other property to be packed, handled, stored, transported, or otherwise dealt with by the Company in the course of providing the Services.
1.5 Service Area means the locations within the United Kingdom in which the Company operates and offers removal and related services.
2. Quotations and Service Scope
2.1 Any quotation issued by the Company is based on the information provided by the Client at the time of enquiry, including but not limited to property access, volume of Goods, distance, and any special handling requirements.
2.2 Quotations are normally provided as an estimate. The Company reserves the right to amend the quotation if:
(a) the information provided by the Client is incomplete, inaccurate, or changes after the quotation is issued,
(b) the Services requested on the day differ from those originally agreed,
(c) there are delays or additional work caused by circumstances outside the Company's control, including but not limited to restricted access, waiting for keys, or parking restrictions.
2.3 Unless expressly stated otherwise in writing, quotations do not include:
(a) packing or unpacking services,
(b) dismantling or reassembling furniture or other items,
(c) removal of fixtures, fittings, or integrated appliances,
(d) special handling of high value, fragile, or unusually heavy items such as pianos, safes, or antiques,
(e) disposal of waste or unwanted items.
2.4 Any additional services requested by the Client and agreed by the Company may incur extra charges. These will be explained to the Client as soon as reasonably practicable.
3. Booking Process
3.1 A booking is only confirmed once the Client has:
(a) accepted the quotation or estimate provided by the Company,
(b) provided all required details including addresses, dates, approximate inventory, and access information, and
(c) paid any deposit required by the Company.
3.2 The Company reserves the right to refuse or cancel a booking at its discretion where:
(a) the Client fails to provide necessary information or documentation,
(b) the Company reasonably believes the Services may involve safety risks, illegal activities, or breaches of regulations,
(c) the Service Area cannot be safely or lawfully accessed.
3.3 The Client is responsible for ensuring that all details relating to the booking are accurate and complete. The Company must be notified of any changes as soon as possible. Changes may result in a revised quotation or additional charges.
4. Client Responsibilities
4.1 The Client must:
(a) ensure that the property, access routes, lifts, and stairways are available and suitable for the Services,
(b) arrange any necessary permits or permissions, including parking and access permits, in good time before the Service date,
(c) ensure that all Goods are suitably packed and prepared unless packing services have been expressly agreed,
(d) clearly label any fragile, high value, or special care items,
(e) remain present or represented by an authorised person during collection and delivery to provide instructions and confirm completion of the Services.
4.2 The Client must not ask the Company to transport or handle any items which are illegal, dangerous, or prohibited under UK law or relevant regulations, including but not limited to firearms, explosives, flammable substances, toxic or hazardous materials, or perishable goods requiring specialist storage.
4.3 The Company may refuse to handle or transport any Goods which it reasonably considers to be unsafe, inadequately packed, or not within the originally agreed scope of Services.
5. Payments and Charges
5.1 Unless otherwise agreed in writing, payment terms are as follows:
(a) a deposit may be required to secure the booking,
(b) the remaining balance is payable on or before the date of the Service, or immediately upon completion if agreed by the Company.
5.2 The Company may charge additional fees where:
(a) the Service is delayed due to matters outside the Company's control, such as waiting for keys, unprepared Goods, or restricted access,
(b) additional labour, vehicles, or time are required due to underestimated volume, access issues, or last-minute changes,
(c) Services are requested outside agreed hours or at weekends or bank holidays.
5.3 All amounts are payable in the currency and using the payment methods notified by the Company. The Company may charge interest on overdue amounts at the statutory rate or as otherwise permitted by law until payment is made in full.
6. Cancellations and Amendments
6.1 The Client may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment is only effective once acknowledged by the Company.
6.2 The Company reserves the right to apply cancellation charges as follows, unless otherwise agreed in writing:
(a) where cancellation is made more than a specified number of working days before the Service date, any deposit already paid may be refunded or transferred at the Company's discretion,
(b) where cancellation is made within a shorter notice period, the Company may retain part or all of the deposit and may charge a proportion of the quoted price to cover costs and loss of business,
(c) where cancellation is made on the day of the Service or where the Client fails to be available, the Company may charge up to the full quoted amount.
6.3 If the Client wishes to change the Service date, time, or scope of work, this will be subject to availability. The Company is under no obligation to accommodate changes and may treat significant changes as a cancellation and new booking.
6.4 The Company may cancel or postpone the Services in cases of events beyond its reasonable control including but not limited to extreme weather, road closures, accidents, equipment failure, or staff illness. In such circumstances, the Company will seek to reschedule the Services at a mutually convenient time, and liability will be limited as set out in these Terms and Conditions.
7. Access, Parking, and Delays
7.1 The Client is responsible for ensuring suitable parking is available for the Company's vehicles at both collection and delivery addresses. Any parking fees, permits, or fines incurred as a result of insufficient or unsuitable parking arrangements may be charged to the Client.
7.2 The Client must inform the Company in advance of any access restrictions, such as narrow streets, height limits, controlled parking zones, or limited lift access, which may affect the Service.
7.3 If the Company's staff are kept waiting or delayed due to factors beyond the Company's control, including but not limited to delayed key release, unprepared Goods, absent Client, or blocked access, the Company may charge additional waiting time or rearrangement fees.
8. Liability for Loss or Damage
8.1 The Company will exercise reasonable care and skill in handling, transporting, and delivering the Client's Goods. However, the Company's liability is subject to the limitations set out in this section.
8.2 The Company will not be liable for loss or damage arising from:
(a) Goods that are improperly packed by the Client or others where no packing service has been provided by the Company,
(b) normal wear and tear, minor scuffs, or scratches occurring in the normal course of removals,
(c) inherent defects in Goods, including structural weakness, instability, or pre-existing damage,
(d) disconnection or reconnection of appliances where not expressly agreed and carried out by appropriately qualified persons,
(e) delay, loss, or damage arising from circumstances beyond the Company's reasonable control.
8.3 The Client must inspect Goods on completion of the Service and notify the Company of any apparent loss or damage as soon as reasonably practicable. Any claim in respect of loss or damage must be submitted within a reasonable time period after the Service date, supported by appropriate evidence.
8.4 Where the Company is found liable for loss of or damage to Goods, the Company's liability will, at its option, be limited to:
(a) repairing the damaged item,
(b) replacing the item, or
(c) paying fair compensation up to the lesser of the item's current value or a reasonable limit per item or per consignment, as communicated by the Company from time to time.
8.5 The Company will not be liable for indirect or consequential losses, including loss of profits, loss of revenue, or loss of opportunity.
8.6 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be limited or excluded under UK law.
9. Insurance
9.1 The Company maintains appropriate insurance cover in relation to its removal activities in the United Kingdom, subject to the terms, conditions, and exclusions of the applicable policy or policies.
9.2 The Client is encouraged to obtain their own insurance cover for high value, fragile, or particularly important items, and for any risk not expressly covered by the Company's insurance.
10. Waste, Disposal, and Environmental Regulations
10.1 The Company operates in compliance with relevant UK waste management and environmental regulations. The Company will not transport or dispose of waste materials except where explicitly agreed and where it is lawful and appropriately licensed to do so.
10.2 The Client must not present for removal any household, commercial, or construction waste, including but not limited to rubble, refuse bags, hazardous waste, electrical waste, or items intended for disposal, unless previously agreed with the Company.
10.3 Where the Company agrees to remove unwanted items or waste, additional charges may apply to cover handling, transport, and lawful disposal.
10.4 The Company reserves the right to refuse to remove or transport any items that may breach environmental, waste management, or duty of care requirements, or which cannot be lawfully disposed of by the Company.
11. Timeframes and Arrival Windows
11.1 The Company will use reasonable efforts to attend at the agreed time and to complete the Services within a reasonable timeframe. However, any times given are estimates, and the Company does not guarantee arrival or completion times.
11.2 The Company is not liable for any loss or costs incurred by the Client as a result of delays, provided the Company has acted with reasonable care and skill.
12. Complaints and Dispute Resolution
12.1 If the Client has a concern or complaint about the Services, they should raise it with the Company as soon as possible so that the matter can be investigated and, where appropriate, resolved.
12.2 The Client should provide as much detail as possible, including dates, locations, and supporting evidence such as photographs of any alleged damage.
12.3 The Company will acknowledge and investigate complaints within a reasonable period of time and will aim to provide a response or proposed resolution promptly.
13. Data Protection and Privacy
13.1 The Company will handle any personal information provided by the Client in accordance with applicable data protection laws in the United Kingdom.
13.2 Personal data will be used only for legitimate business purposes, including administration of bookings, provision of Services, invoicing, and legal or regulatory compliance.
14. Assignment and Subcontracting
14.1 The Company may use employees, agents, or subcontractors to perform all or part of the Services. The Company remains responsible for the proper performance of the Services under these Terms and Conditions.
14.2 The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
15. Severability
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, such provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or any related matter.
17. Amendments to These Terms
17.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to the Client and will apply to new bookings made on or after that date.
17.2 The Terms and Conditions applicable to a particular booking are those in force at the time the booking is confirmed, unless changes are agreed in writing between the Client and the Company.
By confirming a booking or using the Services of Movers Roehampton, the Client acknowledges and agrees to be bound by these Terms and Conditions in full.
