Privacy Policy
Movers Roehampton Customer Privacy Policy
This Privacy Policy explains how Movers Roehampton collects, uses, stores, and protects personal data relating to customers and prospective customers within the Movers Roehampton service area. It also explains the legal bases on which we process personal data and outlines the rights you have under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Scope of this Privacy Policy
This Privacy Policy applies to all Movers Roehampton customers and prospective customers in our service area who contact us, request a quote, book our services, visit our website, or otherwise interact with us in relation to our moving and associated services. By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
We may collect, use, store, and process different categories of personal data about you, including:
Identification and contact data such as your name, postal address, property details relevant to your move, and any other information you choose to share when you contact us or complete a booking or enquiry form.
Service and booking data such as details of the services you request, dates and times of your move, pick-up and delivery addresses, access details, inventory or item lists, and any special instructions relating to your booking.
Communication data including the content of communications you send to us and our responses, such as enquiries, complaints, feedback, and any notes we record in relation to customer service interactions.
Payment and transaction data such as information relating to the amount you pay, payment status, invoices, and transaction history. We do not retain full card details; where payments are processed electronically, this is done via third-party payment processors who handle card data securely.
Technical and usage data relating to your use of our website, such as IP address, device information, approximate location, pages visited, and browsing actions. This may be collected through cookies or similar technologies, where applicable and permitted by law.
How We Collect Personal Data
We collect personal data directly from you when you contact us, request a quote, book our services, provide feedback, or otherwise communicate with us in relation to our services.
We may collect personal data indirectly where a third party arranges services on your behalf, for example, a family member, estate agent, landlord, or business partner providing your details so that we can deliver moving services to you.
We may also gather data automatically through your use of our website and related online services, such as through server logs and cookie-related technologies, where in use and permitted.
Lawful Basis for Processing
Movers Roehampton processes personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Performance of a contract: We process personal data that is necessary to provide our services to you or to take steps at your request before entering into a contract, for example when preparing a quote, confirming a booking, or carrying out your move.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. These interests can include managing our relationship with you, improving our services, ensuring the security of our operations, and handling enquiries and complaints.
Legal obligations: We may process personal data to comply with legal and regulatory requirements, such as accounting, tax, or insurance obligations, and to respond to lawful requests from regulatory authorities or law enforcement.
Consent: In limited circumstances, we may rely on your consent to process personal data, for example, for certain direct marketing communications where required by law. Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
How We Use Personal Data
We use personal data for the following purposes:
To provide and manage our moving services, including handling enquiries, preparing quotes, confirming bookings, planning and delivering moves, and providing after-service support.
To communicate with you, including responding to enquiries, sending booking confirmations, service updates, and relevant information relating to your move.
To manage our business operations, including internal administration, record keeping, quality control, staff training, and service improvement.
To handle payments, accounting, and financial records linked to our services.
To comply with legal and regulatory obligations and to cooperate with regulators and law enforcement where required.
To protect our rights, property, and safety, and those of our customers and third parties, including the prevention and detection of fraud or misuse of services.
Data Sharing and Processors
We may share your personal data with third parties who act as data processors on our behalf. These processors are engaged under written contracts and are required to process personal data only in accordance with our instructions, to maintain appropriate security measures, and to comply with applicable data protection laws.
Processors may include providers of IT and communication services, website hosting and maintenance providers, payment processing services, accounting and administrative support services, and secure document storage or disposal services.
We may also share personal data with other third parties acting as independent controllers where necessary. This may include insurers, professional advisers such as lawyers or accountants, and public authorities or law enforcement agencies where required by law or where necessary to protect our legal rights.
We do not sell your personal data to third parties. Any sharing is limited to what is necessary for the purposes described in this Privacy Policy.
International Transfers
Where we use processors or service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. These safeguards may include the use of legally approved standard contractual clauses or equivalent measures.
Data Retention
Movers Roehampton retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
In general, we retain core customer and transaction records for a period required by relevant legislation, such as tax and accounting laws. Operational records related to specific moves, enquiries, and communications are retained for a period that allows us to respond to queries, handle complaints, and protect our legal interests.
When personal data is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in a safe manner.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures are proportionate to the nature of the data and the risks associated with its processing, and may include access controls, data minimisation, secure storage methods, and staff training on data protection responsibilities.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to conditions and legal limitations, but we will respect and facilitate them in accordance with the law.
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how it is used.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction: You may request that we restrict the processing of your personal data in certain situations, for example while we consider a request to rectify or erase data.
Right to object: You have the right to object to processing based on our legitimate interests, including any direct marketing based on such interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or where processing is necessary for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive personal data you provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, the supervisory authority is the Information Commissioner's Office.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.
Contacting Movers Roehampton About Privacy
If you have any questions about this Privacy Policy or how Movers Roehampton processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact methods provided on our website or through the usual communication channels you use to reach our team.
