Movers Roehampton Service Terms and Conditions
These Terms and Conditions set out the basis on which Movers Roehampton provides removal and related moving services to customers in the UK. By making a booking, confirming an estimate, or allowing our team to commence work, you agree to be bound by these terms. They are designed to create a clear understanding of each party’s responsibilities, including how services are booked, how payments are handled, what happens if a booking is changed or cancelled, how liability is limited, and how waste is managed in line with applicable regulations.
Throughout these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Movers Roehampton. References to “you” and “your” mean the customer, whether acting as an individual, a business customer, or a person authorised to book services on another party’s behalf. These terms apply to domestic and commercial moving work, including loading, unloading, packing, furniture handling, storage support where agreed, and associated labour or disposal services if included in the booking.
Please read this document carefully before proceeding. If anything in the booking summary, quotation, or service description differs from these terms, the written booking confirmation will usually apply for that specific arrangement unless stated otherwise. Nothing in these terms affects your statutory rights under UK law.
1. Booking Process
All bookings for the Roehampton movers service must be made through the agreed booking channel and are subject to availability. A booking request does not create a binding contract until we have issued a confirmation. We may ask for details such as the origin and destination addresses, access conditions, inventory size, floor levels, parking restrictions, timing requirements, and any items requiring special handling. Accurate information is important because it enables us to allocate the correct vehicle, workforce, and equipment.
Any quotation provided before a survey or inspection is based on the information supplied by you at that time. If the facts later prove to be incomplete or inaccurate, we may revise the quote, adjust the service plan, or decline to proceed if the work becomes unsafe or impracticable. In some cases, a site survey, photo assessment, or inventory review may be required before the booking is confirmed. We reserve the right to refuse or cancel a booking where the requested service is outside our operational scope, cannot be delivered safely, or would require a licence, permit, or specialist support not previously agreed.
A booking is only secured when you receive written confirmation from us and, where applicable, pay any required deposit or pre-authorisation. You must check the confirmation details immediately and notify us of any errors without delay. If you book on behalf of another person or company, you confirm that you have authority to do so and that the other party will comply with these terms. For Movers in Roehampton, any changes to the date, service scope, or access arrangements should be reported as early as possible and are subject to our approval.
We will use reasonable efforts to attend on the agreed date and within the agreed time window. However, times are estimates only and may be affected by traffic, weather, access delays, legal restrictions, prior jobs over-running, or events beyond our control. We are not liable for minor delays where we have taken reasonable steps to perform the service within a practical timeframe. If a delay is likely to be substantial, we will notify you as soon as reasonably possible and discuss options, which may include rescheduling.
2. Payments and Charges
Charges for our Roehampton moving services may be calculated on a fixed-price basis, hourly basis, or a combination of both, depending on the type of work booked. Any minimum charge, call-out fee, parking cost, congestion-related cost, waiting time charge, or additional labour rate will be set out in the quotation or booking confirmation where possible. Unless expressly stated otherwise, prices are quoted exclusive of VAT, and VAT will be added where applicable.
Payment terms may require a deposit, a part-payment, or full payment in advance. For some bookings, payment may be taken on completion of the work. Where payment is due on the day, it must be made by the accepted payment method immediately upon completion or as otherwise agreed. We may suspend, delay, or refuse commencement of work if a required deposit has not been paid on time or if previous invoices remain outstanding. You are responsible for all charges arising from the booked service, including any agreed extras and any reasonable costs incurred because access arrangements were materially different from those disclosed.
Additional charges may apply if the actual circumstances differ from the booking details, for example where there are extra items, unusually heavy or fragile goods, poor access, long carrying distances, additional waiting time, stair carries not previously disclosed, or the need for dismantling and reassembly not included in the original agreement. Where extra work is needed, we will try to agree the revised charge before continuing. If immediate agreement is not possible but the additional work is necessary to complete the service safely and reasonably, you authorise us to proceed and the extra charge will be payable.
If any invoice remains unpaid after the due date, we may charge interest and/or reasonable recovery costs to the extent permitted by law. We may also retain goods or suspend any further services until overdue sums are settled, where lawful and practicable. You must not withhold payment because of a claim not yet agreed or determined unless required by law or expressly agreed in writing. This applies equally to Roehampton removals arranged for homes, flats, offices, or mixed-use premises.
3. Cancellations, Rescheduling, and Customer Responsibilities
If you wish to cancel or reschedule, you must notify us as early as possible. Cancellation charges may apply depending on how close to the service date the cancellation is made, whether resources have already been reserved, and whether costs have been incurred in preparation for your booking. Unless stated otherwise in your booking confirmation, deposits may be non-refundable where significant planning or allocation work has already been undertaken. If you fail to provide access on the agreed date, or if the service cannot proceed because the information supplied by you is materially inaccurate, this may be treated as a late cancellation or aborted service.
You are responsible for ensuring that all items to be moved are ready, packed appropriately if packing is not included, and accessible at the agreed time. You should remove or clearly identify valuables, cash, passports, jewellery, sensitive data, and other personal effects that you wish to keep with you. We recommend that you advise us in advance of any items that are especially fragile, oversized, high-value, or require particular handling. Unless we agree otherwise, we do not undertake to inspect every item for hidden defects before loading.
You must also ensure that parking arrangements, access permissions, keys, lift bookings, building rules, and any permits needed for the move have been arranged in advance. If third-party approvals are required, you are responsible for obtaining them unless we have expressly agreed to do so. Where access is delayed because permissions are missing or entrances are obstructed, waiting time or redelivery charges may apply. If we are unable to complete the move due to circumstances within your control, any resulting losses or extra costs remain your responsibility.
We may cancel or reschedule a booking where force majeure, unsafe conditions, broken-down vehicles, staff illness, extreme weather, road closures, legal restrictions, or other events outside our reasonable control make performance impossible or commercially impracticable. In such cases, we will try to offer an alternative date or a refund of any sums paid for services not yet performed, subject to deductions for work already completed or costs already incurred where permitted. Our liability for cancellation caused by events beyond our control is limited to the amount paid for the affected service element.
4. Liability, Care of Goods, and Insurance
We will take reasonable care when handling your belongings, property, and access areas. However, moving work involves inherent risks, especially where goods are heavy, awkward, fragile, or improperly packed. Unless otherwise agreed in writing, you remain responsible for ensuring that items are suitably packed and that fragile contents are protected. We are not responsible for loss or damage caused by pre-existing defects, inadequate packaging, poor construction, hidden weakness, normal wear and tear, or any characteristic of the item itself.
To the fullest extent permitted by law, we exclude liability for indirect or consequential losses, loss of profit, loss of business, loss of goodwill, missed deadlines, or emotional distress arising from the use of our services. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If we are found liable for damage to goods or property, our liability will usually be limited to the reasonable cost of repair or replacement, taking into account age, condition, and depreciation.
Where we provide packing materials or packing services, our duty is to use reasonable skill and care, not to guarantee that every item will remain undamaged under all circumstances. You should notify us of any particularly valuable items before the move so that additional precautions or separate insurance arrangements can be considered. Any declared value, special handling instruction, or agreed insurance arrangement must be confirmed in writing to be effective. If you choose to transport any item yourself or instruct a third party to do so, we are not responsible for that item once it has left our control.
If you believe loss or damage has occurred, you must notify us within a reasonable time and provide sufficient detail to allow us to investigate. You should retain the item, packaging, and any photographs or supporting evidence where possible. Claims may be reduced or rejected where you fail to mitigate loss, do not report the issue promptly, or contribute to the damage through your own acts or omissions. This also applies to service requests under the Movers Roehampton name that include packing, dismantling, reassembly, or temporary storage support.
5. Waste Regulations and Disposal
Where we agree to remove, dispose of, or transport unwanted items, you must ensure that the goods are lawfully owned by you or that you have authority to arrange their disposal. We will only handle waste services in accordance with applicable UK waste regulations, including the requirement that waste must be transferred to authorised facilities or carriers where relevant. We may ask you to identify any items that are electrical, hazardous, contaminated, sharp, heavy, or otherwise subject to special handling requirements before we accept them for disposal.
You must not include prohibited materials in any disposal load unless this has been expressly agreed and can lawfully be handled. Prohibited or restricted items may include, without limitation, asbestos, chemicals, solvents, paints, gases, clinical waste, pressurised containers, explosives, biohazards, or other materials requiring specialist licensing. If such materials are discovered during collection and were not disclosed beforehand, we may refuse to take them, charge for any wasted attendance, and/or require you to arrange compliant removal through the appropriate channels. We are not responsible for fines, penalties, or losses caused by inaccurate descriptions of waste provided by you.
Where we transport reusable goods for donation, recycling, resale, or disposal, title and risk transfer at the point agreed in the booking confirmation or, if none is specified, at collection only to the extent permitted by law and the nature of the goods. We do not guarantee that items will be recycled, reused, or accepted by a third party. Any documentation required for waste transfer, such as descriptions of the waste or evidence of lawful transfer, must be completed honestly and accurately by the relevant parties. You must not ask us to dispose of items illegally or in a way that breaches environmental or local authority requirements.
6. General Provisions and Governing Law
We may subcontract part of the service to suitably qualified third parties while remaining responsible for the overall service as agreed, provided this does not materially reduce the standard of care we owe under these terms. You may not assign your rights or obligations under the booking without our written consent. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or remedy immediately does not waive that right or remedy in the future.
These terms, the booking confirmation, and any written quotation form the entire agreement between the parties for the services described, unless otherwise agreed in writing. If there is any inconsistency, the order of precedence will usually be: any written amendment signed or confirmed by us, then the booking confirmation, then the quotation, then these Terms and Conditions. No person who is not a party to this contract has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term unless expressly stated otherwise.
These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with these terms or the services supplied by Movers Roehampton will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If you have any question about a booking term or service condition, the written booking record will be the primary reference point, followed by these terms and the applicable provisions of UK law.